When gaming goes beyond entertainment, that's when problems begin. to99 believes real enjoyment comes from playing responsibly. We're here to help you build healthy gaming habits.
Online gaming is, at its core, a form of entertainment. For some people, though, it can become difficult to control. Responsible gaming means knowing your budget before you play, setting time limits, and treating gaming purely as entertainment. to99 always wants its members to stay happy and well.
The core of responsible gaming is simple: only bet what you can afford to lose. Never borrow money or cut household expenses to fund gaming. to99 provides tools and support to help you stay in control at all times.
Research shows that people with responsible gaming habits enjoy gaming far more over the long term. At to99, we continuously add new protective features to support healthy gaming.
We put every member's wellbeing and safety above everything else. Every responsible gaming tool is completely free and available at any time.
To99 offers a range of effective tools to keep your gaming experience healthy and enjoyable.
At to99, you can set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded — so you'll never have to worry about overspending.
Set a maximum time limit for each gaming session. Once the time is up, to99 will automatically alert you and, if needed, end the session.
If you need a break, activate self-exclusion on to99. You can pause your account anywhere from 24 hours to permanently — completely free of charge.
View your full gaming history — how much you've deposited, won, and lost. Transparent reports help you stay aware of your own habits.
At regular intervals, to99 will remind you how long you've been playing and how much you've transacted. These small nudges help you stay in control.
To99's responsible gaming support team is available 24/7, every day of the week. Reach out via live chat for any concerns or issues — help is always available, no judgment.
If you notice any of the signs below in yourself, seek help right away. Acknowledging a problem is the first step toward recovery.
"Chasing losses" — placing more bets to recover what you've lost — is the biggest warning sign of problematic gaming.
Spending money meant for food, rent, or your children's education on gaming is a serious warning sign.
Lying or hiding your gaming means, deep down, you already know something isn't right.
Feeling unable to stop even when you want to is a sign of psychological dependence. Please seek professional help if you find yourself in this situation.
These habits keep your gaming healthy and enjoyable. Be honest with yourself.
Set a fixed spending limit before each session and stick to it.
If you're on a losing streak, stay calm and walk away — never chase your losses.
You game alongside family, work, and your social life — it hasn't taken over everything.
Enjoy gaming the way you'd enjoy a film — play without the pressure of having to win.
Answer the questions below honestly. If more than three answers are "Yes", consider seeking help.
Set up to99's responsible gaming features in just a few simple steps.
Log in to your to99 account and go to "Settings" from the top menu.
Go to the Settings page and click on the "Responsible Gaming" tab.
Deposit limits, session time limits, or reality check reminders — turn on whichever you need.
Click "Save" and your settings will take effect immediately. You'll see the changes right away.
Sometimes the boldest move is knowing when to step back. to99's self-exclusion feature puts the decision in your hands — you choose how long you take a break.
Choose from 24 hours, 7 days, 30 days, 6 months, or permanent. Once self-exclusion is active, access to your account will be suspended for the selected period.
Contact our support team via live chat or email and they will take care of the process promptly.
You will not receive any promotional offers or bonus messages while self-exclusion is active.
Once your exclusion period ends, contact to99 Support. For permanent exclusions, accounts will not be reactivated.
If you have teenagers or young members in your household, follow the steps below to protect them from online gaming.
Install parental control software on your child's phone or computer. Check their browser history regularly and ask about any unfamiliar apps.
Never leave your bank card or mobile banking PIN within reach of your children. Remove any auto-fill payment information from shared devices.
Have an open, friendly conversation with your child about the risks of online gaming. Awareness is the most effective protection — not fear.
Here are answers to the most frequently asked questions from our members about responsible gaming.
Start your safe and enjoyable gaming journey at to99. Set your limits, take breaks, and always put yourself first.